Payment Received but EDPMS Still Open: What Should You Do?
If your foreign payment has arrived but the EDPMS entry is still open, the payment may not yet be matched to the reported export. Here’s what to check next
If the payment has reached your bank but the EDPMS entry is still open, it usually means the payment has not yet been fully matched to the export.
Think of it like this:
Payment received ≠ EDPMS closed
The bank still needs to connect the payment to the right export entry.
Why can this happen?
Scenario 1: Payment received, but not yet matched
Scenario 2: Payment amount is different
Scenario 3: One payment covers more than one invoice
What should you do?
Keep it simple:
1. Check the invoice - Does the amount match what was paid?
2. Check the payer - Is the payment from the same client name?
3. Check the reference - Does the payment clearly identify the invoice?
4. Contact your bank - Ask whether the payment has been linked to the corresponding export in EDPMS.
That is usually the key next step.
Who actually matches the payment?
The exporter does not directly go into EDPMS and close the entry. The bank handles the EDPMS update.
Your role is to provide the bank with the information it needs, such as:
invoice details → payment details → EDF reference → supporting documents
The bank then updates the export record.
Simple flow
Payment reaches bank
↓
Bank identifies the export
↓
Payment is matched
↓
EDPMS entry is updated
↓
Entry can be closed
The simple takeaway
If money has reached your bank but EDPMS is still open, do not assume there is a problem with the payment itself.
Usually, the next thing to check is whether the payment has been correctly matched to the export.
Frequently Asked Questions - FAQs
Does EDPMS close automatically when payment arrives?
Not always. The payment may still need to be matched and processed.
Who closes the EDPMS entry?
The bank handles the relevant EDPMS update.
What should I do if it is still open?
Contact your bank and confirm whether the payment has been linked to the correct export.
This article is for general information and doesn't constitute individual tax advice and financial advice, every individual's situation differs based on total income, client mix, and whether income includes international sources